How do I schedule my next activity?
My.. what!? To truly understand a Rocketship Next Activity, you have to detach yourself from… Read More »How do I schedule my next activity?
My.. what!? To truly understand a Rocketship Next Activity, you have to detach yourself from… Read More »How do I schedule my next activity?
Whether you are scheduling a Calendar appointment to call a customer or because you need… Read More »How do I schedule a Calendar Appointment?
If you remember our previous article on dispatching tickets, in Rocketship to dispatch means “from… Read More »How do I escalate a ticket?
First, let’s separate triage from dispatch. A ticket is triaged once, and only ever once,… Read More »How do I dispatch a new ticket?
Rocketship fully integrates with Autotask, right down to the User Interface (UI). to that end,… Read More »How do I access Rocketship?
Rocketship “automates helpdesks in Autotask.” Specifically, there are three labor-intensive tasks that Rocketship for Autotask… Read More »What does Rocketship for Autotask do for me?
We are happy to welcome you to Giant Rocketship. We started out knowing there had… Read More »_Welcome to Rocketship_
As described in our KB article “How to Schedule Future Work”, you can schedule a… Read More »How long does a Sleeping Activity actually sleep?
There are times you want to lock in a day and time for an activity,… Read More »Created a Fixed Appointment without a Calendar Invite
When using the Sealevel Operations process, new Tentative Appointments are placed into a “Pending Acceptance”… Read More »Why can’t I see a new Tentative Appointment in my Calendar?
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
