Using the Engineer WorkBoard
The Rocketship Engineer Workboard is the Dashboard that displays open Service Calls events that have… Read More »Using the Engineer WorkBoard
The Rocketship Engineer Workboard is the Dashboard that displays open Service Calls events that have… Read More »Using the Engineer WorkBoard
The scheduling engine is one of the most powerful features in the Rocketship platform and… Read More »Scheduling Next Activities
An Appointment booking is different than a work event because a work event is usually… Read More »Booking Appointments Inside Tickets via Fixed Appointments
When you set up escalation routing in Rocketship it will decide which Autotask resource will… Read More »Combining Escalation Routing & Scheduling for One-Click Dispatch
In Rocketship, you can set a Text UDF in a Ticket via a Published Workflow… Read More »Setting Ticket UDFs via Published Workflows
In Rocketship, you can update the Ticket Resolution via a Published Workflow note. To configure… Read More »Setting the Resolution via Published Workflows
With Rocketship for Autotask it is easy to use ticket routing to automate dispatch &… Read More »Using Ticket Routing to Automate Dispatch & Escalations
The Rocketship Workflow engine is the boost that propels Autotask ticket automations such as appointment… Read More »Using Rocketship Workflows Inside Tickets
In Rocketship, one of the core modules is Ticket Routing. With Ticket Routing, you define… Read More »Understanding Escalations vs Forwarding in Ticket Routing Rules
You may want to update the Ticket Due Date based on some action you perform… Read More »Updating the Ticket Due Date