How do I support multiple work shifts?
Rocketship automatically uses the business hours defined for an Autotask Resource’s Internal Location. You can… Read More »How do I support multiple work shifts?
Rocketship automatically uses the business hours defined for an Autotask Resource’s Internal Location. You can… Read More »How do I support multiple work shifts?
It’s common in the IT support world to know you need to start, or finish,… Read More »How to Schedule Future Work
Workflows provide a powerful, and flexible, way for Rocketship to interact with PSAs such as… Read More »Customizing the Workflow used by an Escalation Rule
One of the most powerful aspects of Rocketship is that almost every action performed, from… Read More »Mapping Rocketship Workflows to Rocketship Actions
Rocketship supports updating the ticket due date when creating service calls (via Fixed Appointments and… Read More »Updating the Autotask Ticket Due Date when creating Service Calls
In the KB Rocketship & Autotask Integration/Widget Integration, we added Rocketship to your Autotask dashboard… Read More »How to remove the Rocketship Autotask Widgets and Ticket Insights
There are a number of reasons why you won’t be able to see Rocketship. This… Read More »Why can’t I see the Rocketship Ticket Insight in my Autotask tickets?
This is a design decision by Autotask. Specifically, Autotask auto-refreshes every dashboard inside the product… Read More »Why does Rocketship WorkBoard refresh automatically in Autotask?
When using Rocketship, it’s important to be clear that Rocketship can take two actions on… Read More »Escalations vs Scheduling
Every event on the Rocketship workboard provides actions to the technical resource that owns the… Read More »Understanding Actions on the Rocketship WorkBoard