Tutorials
Our short and sweet tutorials answer your questions and help you get to work!
New User Video Series
New User Video Series
The first video in our New User Onboarding Series shows you how to integrate Rocketship with Autotask.
This video reviews how to add Rocketship directly into your ticket screen inside Autotask..
This quick video teaches you how to add Rocketship dashboards and insights to your Autotask dashbaords.
Learn how to use Rocketship’s Macros directly inside tickets in Autotask.
This short video reviews how to use ticket routing to automate dispatch & escalations.
This short video teaches you how to schedule WorkEvents in Rocketship for Autotask.
This short video reviews how to use Rocketship to book appointments inside tickets.
We review how to combine ticket routing and work scheduling for one-click dispatching.
How to use and get the most out of Rocketship’s unified engineer WorkBoard.
Learn how to use Rocketship’s DispatchBoard.
Rocketship Tutorials
Rocketship Tutorials
Rocketship allows you to easily dispatch, escalate, and schedule tickets without leaving Autotask.
Rocketship features a consolidated dashboard for your engineers that organizes appointments and work events, allows single-click batch updates to Autotask tickets, tasks, and projects, and frees managers from micro-managing activity.
Learn how you can use the powerful Rocketship Macro Engine to automate tasks right inside Autotask tickets and dashboards. Autotask comes with a Workflow Rule Engine (WFR) — Rocketship takes that concept and brings it to the next level. Easily route tickets to helpdesk managers, account managers, change ticket categories, and even enforce note entry so that you always know WHY your team has made changes to a ticket.
