Restricting Access to Rocketship
You may not want all of your team to have access to Rocketship. For example,… Read More »Restricting Access to Rocketship
You may not want all of your team to have access to Rocketship. For example,… Read More »Restricting Access to Rocketship
In Rocketship, for a user to use any feature of Rocketship they must be assigned… Read More »How to Manage Assigned Licenses
Need help? Have an idea for how we can do better? Did you know we… Read More »How to get help?
My.. what!? To truly understand a Rocketship Next Activity, you have to detach yourself from… Read More »How do I schedule my next activity?
Whether you are scheduling a Calendar appointment to call a customer or because you need… Read More »How do I schedule a Calendar Appointment?
If you remember our previous article on dispatching tickets, in Rocketship to dispatch means “from… Read More »How do I escalate a ticket?
First, let’s separate triage from dispatch. A ticket is triaged once, and only ever once,… Read More »How do I dispatch a new ticket?
Rocketship fully integrates with Autotask, right down to the User Interface (UI). to that end,… Read More »How do I access Rocketship?
Rocketship “automates helpdesks in Autotask.” Specifically, there are three labor-intensive tasks that Rocketship for Autotask… Read More »What does Rocketship for Autotask do for me?
We are happy to welcome you to Giant Rocketship. We started out knowing there had… Read More »_Welcome to Rocketship_