Autonomous Incident Management for MSPs.
Rocketship uses AI to orchestrate the entire support lifecycle — from ticket routing to resolution — helping MSPs eliminate SLA violations, slash costs, and boost customer satisfaction.
Your AI Copilot for 24/7 Helpdesk Autonomy
Rocketship transforms service delivery by autonomously managing incident flow in Autotask and ConnectWise. From predictive dispatching to team scheduling, we help MSPs deliver faster, smarter support — without the overhead.
Smart Dispatch, Zero Delay
Assign tickets based on engineer skills, availability, and load — no more guesswork or idle queues.
- SmartDispatch: Intelligent assignment engine
- SLA Sentinel: Predictive SLA breach prevention
Autonomous Scheduling
AI-powered calendar coordination for remote and onsite visits, including travel time.
- SmartMeetings: Schedule and coordinate without the back-and-forth
- TicketRecur: Automate recurring work for long-term efficiency
Visibility & Governance
Keep every ticket accountable and every process enforced.
- TicketGuard: Catch abandoned or orphaned tickets
- SmartWorkflows: Encode your SOPs directly into the platform
Team Optimization
Balance workload, improve SLAs, and keep engineers focused on work, not admin.
- SmartWorkQ: SLA-prioritized work queuing
- No-Touch Notes & Handoff Improvements: Reduce context loss
Watch Our Founder in These Interviews
Rocketship revolutionizes helpdesk operations in Autotask and ConnectWise Manage with AI.
Meet Rocketship, the AI-powered platform that supercharges helpdesk profitability. Say goodbye to manual ticket management and enjoy reduced labor costs per ticket. Join us today for a more profitable helpdesk.
What can Rocketship
do for you?
- Skill-based assignments
- Tiered escalations
- Eradicate orphan tickets
- Prevent SLA violations
- Optimize workloads
- Improve handoff notes
- Better dispatch calendar
- No more ticket editing
30 Days
Trusted worldwide by MSPs using Kaseya Autotask and ConnectWise Manage
We’ve been using Giant Rocketship for about 4 months now and I highly recommend. Our main issue centered around ticket assignment. We had tickets that would come in and not get assigned right away, meaning that when our guys got the ticket 30 to 60 min had already been eaten away from their SLA. Rocketship has helped tremendously on assigning tickets to the right engineer.
Matt, InfoTank
Embed and Extend Autotask and ConnectWise Manage
Experience seamless integration into Autotask and ConnectWise Manage with our embedded dashboard and ticket insights, eliminating the need for retraining.
