Solve your SLA problem.
You can ensure hassle-free SLA compliance by getting the right work to the right people at the right time effortlessly with Rocketship for Autotask and ConnectWise Manage.
You can ensure hassle-free SLA compliance by getting the right work to the right people at the right time effortlessly with Rocketship for Autotask and ConnectWise Manage.
Your Helpdesk Copilot. Rocketship modernizes the ticket lifecycle in Autotask and ConnectWise Manage, seamlessly integrating intelligent assignment, optimized scheduling, on-demand escalations, and SLA-driven work queuing and predictions.
Automate ticket assignment based on skills and availability with SmartDispatch.
Effortlessly schedule appointments, including travel time for onsites, with SmartMeetings.
Transform team workload management with Rocketship's SLA-driven SmartWorkQ.
Prevent SLA violations with our AI-driven predictive solution SLA Sentinel.
Eradicate forgotten customer support tickets with TicketGuard.
Accelerate process and enforce procedures with forms via SmartWorkflows.
Enhance process and save time with TicketRecur.
Meet Rocketship, the AI-powered platform that supercharges helpdesk profitability. Say goodbye to manual ticket management and enjoy reduced labor costs per ticket. Join us today for a more profitable helpdesk.
We’ve been using Giant Rocketship for about 4 months now and I highly recommend. Our main issue centered around ticket assignment. We had tickets that would come in and not get assigned right away, meaning that when our guys got the ticket 30 to 60 min had already been eaten away from their SLA. Rocketship has helped tremendously on assigning tickets to the right engineer.
Matt, InfoTank
Experience seamless integration into Autotask and ConnectWise Manage with our embedded dashboard and ticket insights, eliminating the need for retraining.
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UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.