With its powerful features, including intelligent assignment, optimized scheduling, proactive escalations, and SLA-driven work queuing and predictions, Rocketship becomes the driving force behind your success.
Automate ticket assignment based on skills and availability.
Effortlessly schedule appointments, including travel time for onsites.
Transform team workload management with Rocketship's SLA-driven intelligent work queueing.
Proactively prevent SLA violations with our advanced predictive analytics system.
Effortlessly identifies and targets forgotten customer support tickets.
Accelerate tasks and enforce process with our built-in workflows.
Enhance processes and save time with our automated recurring ticket feature.
Focus on solving customer issues, not managing tickets.
“Rocketship has been a game-changer for our team. We’ve stopped wasting time managing tickets in Autotask and can now focus on working them and providing exceptional customer support. It’s given us the freedom to devote more time to our customers, ensuring their needs are met quickly and efficiently. Rocketship is a true lifesaver for our helpdesk operations.”
Francis Dean, VP, BoldIT, GmbH
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UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
