Work Duration Rules in Rocketship
The new Work Duration Rules feature in Rocketship simplifies managing work durations by allowing you… Read More »Work Duration Rules in Rocketship
The new Work Duration Rules feature in Rocketship simplifies managing work durations by allowing you… Read More »Work Duration Rules in Rocketship
There are times you want to delay the auto-escalation feature in Rocketship. For example, if… Read More »Delay Before Triggered Escalations (Auto Dispatch/Escalate)
Managing complex schedules for staff can be challenging, especially when those schedules vary throughout the… Read More »Supporting Complex Staff Schedules with Rocketship
Away Schedules provide a way to manage the availability of your resources by marking them… Read More »Using Away Schedules to Manage Availability
In Rocketship, each Team can be assigned a default Autotask Role, which is automatically applied… Read More »Team Roles and Custom Resource Roles
Rocketship can occasionally encounter errors across various modules like dispatching, scheduling, or appointment booking. Catching… Read More »Handling Errors in Rocketship: Best Practices
The new Scheduling Constraint feature allows you to set specific active periods for your Escalation… Read More »Overview of Scheduling Constraints for Escalation Rule Teams
Rocketship allows you to create custom workflows for specific teams to control how tickets behave,… Read More »Customizing Ticket Routing with Team Workflows
If you see an error logged to a ticket or log entry by Rocketship that… Read More »Autotask Returns: 500 Internal Server Error
In Rocketship, you can enable/disable dark mode via the dark mode icon at the top… Read More »How to Toggle Light and Dark Mode
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
