How to Toggle Light and Dark Mode
In Rocketship, you can enable/disable dark mode via the dark mode icon at the top… Read More »How to Toggle Light and Dark Mode
Knowledge Base
Understand Rocketship Ticket Statuses
When using Rocketship, your helpdesk team will be using some Ticket Statuses you are not… Read More »Understand Rocketship Ticket Statuses
How to Handle Triggered Escalations in a Complex Queue
There are times when you have different types of tickets going into a “new” or… Read More »How to Handle Triggered Escalations in a Complex Queue
How to allow an Autotask Admin to manage/share/edit Shared Tabs/Dashboards
In Autotask, to create a Shared Tab (to finish the onboarding wizard), the admin should… Read More »How to allow an Autotask Admin to manage/share/edit Shared Tabs/Dashboards
Using Ticket AutoScheduling
Rocketship allows you to trigger the scheduling of a Next Activity by changing the ticket… Read More »Using Ticket AutoScheduling
WorkBoard Focused Mode
WorkBoard Focused Mode is a feature designed to enhance productivity by allowing users to concentrate… Read More »WorkBoard Focused Mode
Handling Escalations from Non-Escalation Rule Team Resources using the Bypass Feature
Occasionally, a resource working on a ticket may need to escalate it, but they are… Read More »Handling Escalations from Non-Escalation Rule Team Resources using the Bypass Feature
Optimizing Autotask Configuration for Rocketship Integration
Rocketship is designed to seamlessly integrate with your existing Autotask setup, thanks to its high… Read More »Optimizing Autotask Configuration for Rocketship Integration
Autotask vs Rocketship In/Out
In an IT MSP, the efficient allocation of tasks is crucial for maintaining productivity and… Read More »Autotask vs Rocketship In/Out
How is the Resource’s Timezone Determined
For features like the Rocketship WorkBoard, Rocketship/CMD (Ticket Insight), and various time-based widgets and scheduling… Read More »How is the Resource’s Timezone Determined
