How do I handle technician’s going to lunch?
If you have a helpdesk where you want a tech to stop getting new tickets… Read More »How do I handle technician’s going to lunch?
Knowledge Base
Mark a Resource as Ineligible for New Tickets
In Rocketship, the Escalation engine will bypass any Resource that is set inactive. This can… Read More »Mark a Resource as Ineligible for New Tickets
Specify Who Can Override Ticket SLA Violation Scheduling
If you enable the rejection of Next Activity scheduling requests if it will result in… Read More »Specify Who Can Override Ticket SLA Violation Scheduling
How to Customize SLA Violation Workflows
If you have enabled the rejection trigger in the scheduler engine for ticket SLA violations,… Read More »How to Customize SLA Violation Workflows
Rejecting Scheduling that will violate an SLA
The Next Activity scheduling engine can be configured to reject scheduling requests that will likely… Read More »Rejecting Scheduling that will violate an SLA
Viewing Ticket SLA Violations Predictions
You can view potential SLA violations predicted by Rocketship via any Rocketship calendar. How It… Read More »Viewing Ticket SLA Violations Predictions
How do I create a Feature Request?
You can create a Feature Request (FR) via the Feature Request form. This form is… Read More »How do I create a Feature Request?
How do I set my External Appointments to be Private?
In Rocketship, an External Appointment is what we define as appointments in Autotask that are… Read More »How do I set my External Appointments to be Private?
How do I customize the Calendar Invites sent by Rocketship?
When a Fixed Appointment is created, Rocketship will send a Calendar Invite to any linked… Read More »How do I customize the Calendar Invites sent by Rocketship?
How do I disable Calendar Invites for Fixed Appointments?
You may want to disable Calendar Invites being sent to Contacts, Resources, or both for… Read More »How do I disable Calendar Invites for Fixed Appointments?
