Why can’t I see the Rocketship Ticket Insight in my Autotask tickets?
There are a number of reasons why you won’t be able to see Rocketship. This… Read More »Why can’t I see the Rocketship Ticket Insight in my Autotask tickets?
There are a number of reasons why you won’t be able to see Rocketship. This… Read More »Why can’t I see the Rocketship Ticket Insight in my Autotask tickets?
This is a design decision by Autotask. Specifically, Autotask auto-refreshes every dashboard inside the product… Read More »Why does Rocketship WorkBoard refresh automatically in Autotask?
When using Rocketship, it’s important to be clear that Rocketship can take two actions on… Read More »Escalations vs Scheduling
Every event on the Rocketship workboard provides actions to the technical resource that owns the… Read More »Understanding Actions on the Rocketship WorkBoard
The Rocketship Engineer Workboard is the Dashboard that displays open Service Calls events that have… Read More »Using the Engineer WorkBoard
The scheduling engine is one of the most powerful features in the Rocketship platform and… Read More »Scheduling Next Activities
An Appointment booking is different than a work event because a work event is usually… Read More »Booking Appointments Inside Tickets via Fixed Appointments
When you set up escalation routing in Rocketship it will decide which Autotask resource will… Read More »Combining Escalation Routing & Scheduling for One-Click Dispatch
In Rocketship, you can set a Text UDF in a Ticket via a Published Workflow… Read More »Setting Ticket UDFs via Published Workflows
In Rocketship, you can update the Ticket Resolution via a Published Workflow note. To configure… Read More »Setting the Resolution via Published Workflows
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
