Skip to content
Knowledge Base Help Center

Scheduling Next Activities

The scheduling engine is one of the most powerful features in the Rocketship platform and it makes scheduling Next Activities a breeze. When we talk about scheduling a Next Activity, it’s about scheduling actual work to be done, e.g., “work for 30 minutes on activity X.” (This is different than a Fixed Appointment, which is tied to a certain day and time and usually represents an appointment on a calendar.)

Rocketship Ticket Insight in Autotask

Just follow these steps to get started with creating a Next Activity:

  • Select Next Activity on the Rocketship/CMD panel in a Ticket
  • Select a Resource to Schedule
  • Select a Next Activity Recipe
  • Options include No Sooner Than Days and Service Call Notes
  • Click Submit
Create WorkEvent

The Rocketship scheduling engine then adds the Next Activities to the designated resource’s workboard.

Table of Contents


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

Share via
Copy link
Powered by Social Snap