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Why does Rocketship WorkBoard refresh automatically in Autotask?

This is a design decision by Autotask. Specifically, Autotask auto-refreshes every dashboard inside the product every 5 minutes. Unfortunately, this is not something we can control directly. However, when working in Rocketship via an Autotask dashboard, you have the option to “pop-out” the dashboard into its own browser tab. When this is done, the page will no longer auto-refresh as it is not inside an Autotask dashboard.

Why does Rocketship WorkBoard refresh automatically in Autotask › Giant Rocketship | Autotask
The pop-out icon in Rocketship inside an Autotask Dashboard

UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN

In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

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