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Why can’t I see the Rocketship Ticket Insight in my Autotask tickets?

The likely cause is that you have all Ticket Insights hidden in Autotask tickets.

To enable the Ticket Insights column, which includes Rocketship, be sure to “unlock” the two-column layout.

Why cant I see the Rocketship Ticket Insight in my Autotask tickets › Giant Rocketship | Autotask
Ticket Insights are Hidden
Why cant I see the Rocketship Ticket Insight in my Autotask tickets › Giant Rocketship | Autotask
Ticket Insights are Visible

UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN

In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

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