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Setting the Resolution via Published Macros

In Rocketship, you can update the Ticket Resolution via a Published Macro note.

To configure this, follow these steps:

  1. Edit your macro
  2. In “Publishing Settings”:
  3. Ensure it is Published
  4. Enable “Note -> Ticket Resolution”
  5. Save
Setting the Resolution via Published Macros › Giant Rocketship | Autotask
Screenshot of the Note -> Ticket Resolution Field

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