Understanding Recurring Tickets
The Recurring Tickets engine is robust and scalable. To understand how it works, consider that:… Read More »Understanding Recurring Tickets
The Recurring Tickets engine is robust and scalable. To understand how it works, consider that:… Read More »Understanding Recurring Tickets
If you have a ticket routing rule that manages an escalation and you find that… Read More »Why does the same Autotask Resource keep getting escalated tickets?
Rocketship fully supports external appointments as part of its scheduling logic. In this KB, we’ll… Read More »Setup MS Exchange Appointments
As a service manager or administrator, you want to be able to impersonate a resources’… Read More »How do I impersonate other Rocketship user workboards?
Rocketship automatically uses the business hours defined for an Autotask Resource’s Internal Location. You can… Read More »How do I support multiple work shifts?
It’s common in the IT support world to know you need to start, or finish,… Read More »How to Schedule Future Work
Workflows provide a powerful, and flexible, way for Rocketship to interact with PSAs such as… Read More »Customizing the Workflow used by an Escalation Rule
One of the most powerful aspects of Rocketship is that almost every action performed, from… Read More »Mapping Rocketship Workflows to Rocketship Actions
Rocketship supports updating the ticket due date when creating service calls (via Fixed Appointments and… Read More »Updating the Autotask Ticket Due Date when creating Service Calls
In the KB Rocketship & Autotask Integration/Widget Integration, we added Rocketship to your Autotask dashboard… Read More »How to remove the Rocketship Autotask Widgets and Ticket Insights
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
