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How do I support multiple work shifts?

Rocketship automatically uses the business hours defined for an Autotask Resource’s Internal Location. You can create an Internet Location in Autotask for each “work shift”, e.g., Internal Location “HQ – Day Hours” 8am-5pm and “HQ – Night Hours” 5pm-8am. Be sure to assign the Autotask Resource to the appropriate Internal Location in Autotask. Rocketship will then honor those business hours, and the assigned Holiday Set, when scheduling the Resource.

How do I support multiple work shifts › Giant Rocketship | Autotask
Editing Business Hours in an Autotask Internal Location


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

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