Understanding the Days to Scan Setting
Days to Scan is best understand as “how far into the future will we look?”… Read More »Understanding the Days to Scan Setting
Days to Scan is best understand as “how far into the future will we look?”… Read More »Understanding the Days to Scan Setting
In Rocketship, the Escalation Engine handles both dispatching (new tickets) and escalations (existing tickets). It’s… Read More »How Rocketship decides tickets assignment
Work Schedules are how Rocketship knows the availability of a given user. It’s particularly important… Read More »Understanding Adaptive Autotask Work Schedules
The Autotask API does not allow all fields to be searchable. Due to this, those… Read More »Fields Not Searchable by CRM Search
Rocketship uses incoming and outgoing webhooks to communicate with 3rd party applications. To make things… Read More »_Triggers vs Outbound Webhooks
Rocketship has a special feature known as “TicketGuard” which protects your tickets and tasks from… Read More »Understanding TicketGuard
Rocketship manages Work Schedules on a per-user basis. This means you can create work shifts… Read More »Understanding Work Schedules
Rocketship can be reconfigured easily to support SeaLevel’s proprietary process. To reconfigure Rocketship you need… Read More »Configuring Rocketship for SeaLevel
During the onboarding process, especially if you are using the SeaLevel/Pax8 Academy “pending acceptance” concept… Read More »Mass Accepting Service Calls During Onboarding
The Escalation Engine in Rocketship is versatile in that you can build out very specific… Read More »How to Define Escalation Rules Specific to a Customer Group
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
