Rocketship supports creates/updates/deletes of Service Calls by 3rd party software. This KB describe that interaction.… Read More »How long does it take for Rocketship to show imported Service Calls?
In this KB, we’ll walk you through the configuration needed to see Autotask Service Calls… Read More »Enable Autotask Service Calls to show on Outlook Calendar
Rocketship supports CRM Searches that use more than one Autotask User Defined Field (UDF). Performance… Read More »Using Multiple UDFs in a CRM Search
This KB describes what API Throttling is and how to troubleshoot it. What is API… Read More »Troubleshooting API Throttling
The Escalation Engine supports several assignment methods, such as First Available, Round Robin, and Least… Read More »First Available vs Sticky Escalations
In Rocketship, our dispatch & escalation engine uses tiers composed of “Teams”. Understanding a Rocketship… Read More »Autotask vs Custom Teams
You may find that the “popout” button in the Rocketship Workboard and Rocketship/CMD (i.e., the… Read More »Popout Button Fails in Browser
Days to Scan is best understand as “how far into the future will we look?”… Read More »Understanding the Days to Scan Setting
In Rocketship, the Escalation Engine handles both dispatching (new tickets) and escalations (existing tickets). It’s… Read More »How Rocketship decides tickets assignment
Work Schedules are how Rocketship knows the availability of a given user. It’s particularly important… Read More »Understanding Adaptive Autotask Work Schedules
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
