Configuring Rocketship for SeaLevel
Rocketship can be reconfigured easily to support SeaLevel’s proprietary process. To reconfigure Rocketship you need… Read More »Configuring Rocketship for SeaLevel
Knowledge Base
Mass Accepting Service Calls During Onboarding
During the onboarding process, especially if you are using the SeaLevel/Pax8 Academy “pending acceptance” concept… Read More »Mass Accepting Service Calls During Onboarding
How to Define Escalation Rules Specific to a Customer Group
The Escalation Engine in Rocketship is versatile in that you can build out very specific… Read More »How to Define Escalation Rules Specific to a Customer Group
How do I schedule Autotask Tasks?
Rocketship does support Autotask Tasks. Currently, this support is restricted to the Next Activity Scheduler,… Read More »How do I schedule Autotask Tasks?
Rocketship Background Jobs Schedule
This KB provides information on the frequency of background jobs. Learn about Autotask synchronization and other important tasks that impact Rocketship’s interaction with Autotask.
Supporting 3rd Party Meeting Schedulers
Rocketship supports 3rd party Meeting Schedulers such as Calendly, FindTime, TimeZest, and others. Note, Rocketship… Read More »Supporting 3rd Party Meeting Schedulers
Specifying Free Time between Activities
You may want to have a minimum amount of free time between Next Activities being… Read More »Specifying Free Time between Activities
Specifying Scheduling Alignment for Next Activities
When the Rocketship Next Activity Scheduler finds the best location for an activity, it can… Read More »Specifying Scheduling Alignment for Next Activities
How to Clone a Ticket in Autotask
You may need to clone tickets in Autotask, whether for your own use or perhaps… Read More »How to Clone a Ticket in Autotask
How do I handle technician’s going to lunch?
If you have a helpdesk where you want a tech to stop getting new tickets… Read More »How do I handle technician’s going to lunch?
