Escalations – Assignment Methods
We are committed to revolutionizing how Rocketship assigns tickets by giving you better precision and… Read More »Escalations – Assignment Methods
We are committed to revolutionizing how Rocketship assigns tickets by giving you better precision and… Read More »Escalations – Assignment Methods
In the fast-paced landscape of IT management, efficiently handling routine tasks is paramount, and recurring… Read More »How to use Recurring Events
If you would like to disable the ticket logging of Rocketship in Autotask tickets as… Read More »Enabling/Disabling Rocketship Ticket logging in Autotask
In order to update whether which recipient will receive notifications from Rocketship, you will need… Read More »Updating Ticket Notifications
Rocketship/CMD is an action-based application that is used to quickly pass instructions from your team… Read More »Understanding Rocketship/CMD
The Rocketship escalation engine manages ticket dispatching and escalation. Learn about the “cooldown” settings and how to update them in this guide.
Learn how to adjust the Next Activities sort order in Rocketship to effectively manage technician tasks. Choose from various options based on your site’s needs. Update the setting easily through the Admin Portal. Understand the sorting logic and how it impacts past due tickets. Special considerations for tickets without SLA resolutions and legacy customers.
There may be a few cases where you experience that the Rocketship widget is not… Read More »Rocketship widget is not visible in Autotask
You may encounter at times an error message that pops up whenever you try to… Read More »Rocketship/Autotask session is terminated
When creating or modifying Escalation Rules in Rocketship, the default 15-minute block of time is used. If auto-scheduling is not working, check the configuration of the Escalation Team’s Auto Scheduling value in the Admin Portal.
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
