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Enabling/Disabling Rocketship Ticket logging in Autotask

If you would like to disable the ticket logging of Rocketship in Autotask tickets as seen below, you can configure this in your Rocketship Admin portal.

In order to enable/disable this, you will need to follow the steps below:

  1. Login to Rocketship Admin
  2. Go to Scheduling -> Scheduling Home
  3. Choose either Next Activity / Fixed appointment settings
  4. Under Ticket logging -> Log Scheduling Activities To Ticket
  5. Set to either yes/no
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UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN

In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

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