Understanding Rocketship/CMD
Rocketship/CMD is an action-based application that is used to quickly pass instructions from your team… Read More »Understanding Rocketship/CMD
Rocketship/CMD is an action-based application that is used to quickly pass instructions from your team… Read More »Understanding Rocketship/CMD
The Rocketship escalation engine manages ticket dispatching and escalation. Learn about the “cooldown” settings and how to update them in this guide.
Learn how to adjust the Next Activities sort order in Rocketship to effectively manage technician tasks. Choose from various options based on your site’s needs. Update the setting easily through the Admin Portal. Understand the sorting logic and how it impacts past due tickets. Special considerations for tickets without SLA resolutions and legacy customers.
There may be a few cases where you experience that the Rocketship widget is not… Read More »Rocketship widget is not visible in Autotask
You may encounter at times an error message that pops up whenever you try to… Read More »Rocketship/Autotask session is terminated
When creating or modifying Escalation Rules in Rocketship, the default 15-minute block of time is used. If auto-scheduling is not working, check the configuration of the Escalation Team’s Auto Scheduling value in the Admin Portal.
Learn how to test Ticket Criteria for Escalation Rules using the prediction capability in Autotask. Discover common reasons for criteria mismatches.
It’s important to be able to manage your team easily. Which is why we’ve created… Read More »Managing your team via the dispatcher’s HUD
Learn how to customize and enhance workflow notes in Autotask Ticket Insights with Rocketship. Tailor note fields, rename them, and include custom instructions.
Learn how the Grab-and-Go dispatch operation can streamline ticket triaging and allow immediate work, enhancing efficiency for MSPs.