BlastOffs are customized quick-start implementation sessions designed around your needs.
Pre-launch account review
Launch strategy & schedule
Customized dispatch & escalation workflows
Appointments & calendar invites
Ticket Insight/Autotask Dashboard implemented
1-hour Training with Managers & Dispatchers
1-hour Training with Entire Team
The core team responsible for the implementation of Rocketship – the initial introductory call is intended to help scope out the project and set the right expectations.
Yes. You can record your BlastOff sessions for later review and training purposes.
During the implementation, the point of contact will be your dedicated implementer. You have the length of your BlastOff to reach out to them as needed.
A standard BlastOff implementation takes place over 30 days (with flexibility for holidays and schedule conflicts). Purchasing multiple Blastoffs extends the time you have available with the implementer in increments of 30 days.
The number of meetings is not capped or limited during this time. The cadence will be left to the discretion of the Rocketship implementer and client based on available schedule and workload.
The implementation is considered complete when your assignment, escalation, and scheduling automation is set up and running. BlastOff implementations exceeding 30 days are automatically considered complete unless overridden by your implementer.
After completion, you’ll move to an account management and support phase where you’ll no longer reach out to your implementer for assistance – rather, you’ll go directly to support.