Specifying Free Time between Activities
You may want to have a minimum amount of free time between Next Activities being… Read More »Specifying Free Time between Activities
You may want to have a minimum amount of free time between Next Activities being… Read More »Specifying Free Time between Activities
When the Rocketship Next Activity Scheduler finds the best location for an activity, it can… Read More »Specifying Scheduling Alignment for Next Activities
You may need to clone tickets in Autotask, whether for your own use or perhaps… Read More »How to Clone a Ticket in Autotask
If you have a helpdesk where you want a tech to stop getting new tickets… Read More »How do I handle technician’s going to lunch?
In Rocketship, the Escalation engine will bypass any Resource that is set inactive. This can… Read More »Mark a Resource as Unavailable for New Tickets
If you enable the rejection of Next Activity scheduling requests if it will result in… Read More »Specify Who Can Override Ticket SLA Violation Scheduling
This feature is currently disabled in Rocketship for all customers as it was causing some… Read More »How to Customize SLA Violation Workflows
The Next Activity scheduling engine can be configured to reject scheduling requests that will likely… Read More »Rejecting Scheduling that will violate an SLA
You can view potential SLA violations predicted by Rocketship via any Rocketship calendar. How It… Read More »Viewing Ticket SLA Violations Predictions
You can create a Feature Request (FR) via the Feature Request form. This form is… Read More »How do I create a Feature Request?
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
