Rejecting Scheduling that will violate an SLA
The Next Activity scheduling engine can be configured to reject scheduling requests that will likely… Read More »Rejecting Scheduling that will violate an SLA
The Next Activity scheduling engine can be configured to reject scheduling requests that will likely… Read More »Rejecting Scheduling that will violate an SLA
You can view potential SLA violations predicted by Rocketship via any Rocketship calendar. How It… Read More »Viewing Ticket SLA Violations Predictions
You can create a Feature Request (FR) via the Feature Request form. This form is… Read More »How do I create a Feature Request?
In Rocketship, an External Appointment is what we define as appointments in Autotask that are… Read More »How do I set my External Appointments to be Private?
When a Fixed Appointment is created, Rocketship will send a Calendar Invite to any linked… Read More »How do I customize the Calendar Invites sent by Rocketship?
You may want to disable Calendar Invites being sent to Contacts, Resources, or both for… Read More »How do I disable Calendar Invites for Fixed Appointments?
Unfortunately, no, you can’t migrate from one tenant to another. To understand why, consider that… Read More »Can I migrate my Rocketship Settings to a new tenant?
You may not want all of your team to have access to Rocketship. For example,… Read More »Restricting Access to Rocketship
In Rocketship, for a user to use any feature of Rocketship they must be assigned… Read More »How to Manage Assigned Licenses
Need help? Have an idea for how we can do better? Did you know we… Read More »How to get help?
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
