Managing multiple admin logins
You now have the ability to set multiple admin logins for Rocketship to ensure that… Read More »Managing multiple admin logins
You now have the ability to set multiple admin logins for Rocketship to ensure that… Read More »Managing multiple admin logins
Custom workflows offer a tailored approach to streamlining processes. Custom workflows not only simplify repetitive… Read More »How to Create a Custom Workflow
If you’d like to disable Rocketship from making changes to closed tickets, you can do… Read More »Disabling Rocketship to make changes on closed tickets
We are committed to revolutionizing how Rocketship assigns tickets by giving you better precision and… Read More »Escalations – Assignment Methods
In the fast-paced landscape of IT management, efficiently handling routine tasks is paramount, and recurring… Read More »How to use Recurring Events
If you would like to disable the ticket logging of Rocketship in Autotask tickets as… Read More »Enabling/Disabling Rocketship Ticket logging in Autotask
In order to update whether which recipient will receive notifications from Rocketship, you will need… Read More »Updating Ticket Notifications
Rocketship/CMD is an action-based application that is used to quickly pass instructions from your team… Read More »Understanding Rocketship/CMD
The Rocketship escalation engine manages ticket dispatching and escalation. Learn about the “cooldown” settings and how to update them in this guide.
Learn how to adjust the Next Activities sort order in Rocketship to effectively manage technician tasks. Choose from various options based on your site’s needs. Update the setting easily through the Admin Portal. Understand the sorting logic and how it impacts past due tickets. Special considerations for tickets without SLA resolutions and legacy customers.
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
