Disabling Rocketship to make changes on closed tickets
If you’d like to disable Rocketship from making changes to closed tickets, you can do so by following the instructions below:
- Login to your Admin portal
- Go to Workflows -> Workflows Home
- Click on Defaults
- Macro Can Update Closed Tickets -> Set to No
Note: By disabling this, this will mean that Rocketship will NOT be able to make changes to a ticket even if you wanted to and have set it on a custom workflow.