Outbound Webhook: Integrating Rocketship with Integromat Make
In this KB, we’ll walk you through integrating Rocketship with the popular no-code platform Integromat… Read More »Outbound Webhook: Integrating Rocketship with Integromat Make
In this KB, we’ll walk you through integrating Rocketship with the popular no-code platform Integromat… Read More »Outbound Webhook: Integrating Rocketship with Integromat Make
Webhooks are a powerful mechanism for enabling communication between different applications in real-time. They allow… Read More »Outbound Webhook: Understanding Rocketship Webhooks
Rocketship has a feature “TicketGuard” that will review and identity “abandoned” tickets. An abandoned ticket… Read More »Understanding Why Rocketship Flagged an Abandoned Ticket
Our Fixed Appointment module locks an event to a defined day/time on both your calendar… Read More »How to configure the email address used for Fixed Appointment Calendar Invites
Rocketship supports fully automated dispatch & escalations using our escalation rule “Automatic Evaluation” policies. An… Read More »Automating Dispatch & Escalations with Webhooks
Automatic Evaluations enable Escalation Rules to trigger automatically instead of waiting on a manual execution… Read More »How to enable Automatic Evaluation in an Escalation Rule
This KB is specific to Escalation Triggers where Autotask will send a webhook message to… Read More »Triggers: Create Autotask Ticket Callout Webhook
Service Calls are how Autotask assists you in scheduling activity around a ticket or task.… Read More »Update Service Call Delete Permissions
In general, you can rely on Autotask to automatically close Service Calls if you set… Read More »HOWTO Close Tickets while Bulk Closing Related Service Calls
Every Recurring Ticket Rule has a name and is associated with a Category and Ticket… Read More »Creating Recurring Tickets
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
