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The Rocketship escalation engine manages ticket dispatching and escalation. Learn about the "cooldown" settings and how to update them in this guide.
Category - SmartDispatch: Dispatch & Escalations
Learn how to troubleshoot when an Escalation Rule doesn't match a ticket in Autotask. Discover the two main reasons behind this issue.
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Discover the power of Escalation Methods in Rocketship, as they play a key role in ticket assignment and routing. Learn how they differ from Escalation Rules and how they enhance the ticket routing process with dynamic strategies and directions.
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