Automate Scheduling around Company Holidays Date: September 5, 2022 By: Dustin Puryear Categories: Scheduling, Ticket Routing Read More
Combining Ticket Routing & Work Scheduling for One-Click Dispatch Date: September 28, 2022 By: Elizabeth Canterbury Categories: Scheduling, Ticket Routing Read More
Defining the Escalation Path in Ticket Routing Rules Date: April 28, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
Dynamically Update Which Tiers Each Team Member is Working Date: September 4, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
Dynamically Update Who is Available in an Escalation Path Date: August 30, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
Error: Edit of Assigned Teams for Ticket Routing Rule due to Duplicate Resource Date: August 30, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
How to create an Escalation Rule in Rocketship Date: April 28, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
How to handle a Team being overloaded via Ticket Routing Date: August 30, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
Setup your first Escalation Rule in Rocketship Date: May 2, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
Stop a Resource from getting some tickets but not others Date: September 4, 2022 By: Dustin Puryear Categories: Ticket Routing Read More