Automate Scheduling around Company Holidays Date: September 5, 2022 By: Dustin Puryear Categories: Scheduling, Ticket Routing Read More
Automating Dispatch & Escalations with Webhooks Date: February 16, 2023 By: Dustin Puryear Categories: Ticket Routing Read More
Combining Escalation Routing & Scheduling for One-Click Dispatch Date: September 28, 2022 By: Elizabeth Canterbury Categories: Scheduling, Ticket Routing Read More
Defining the Escalation Path in Ticket Routing Rules Date: April 28, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
Dynamically Update Which Tiers Each Team Member is Working Date: September 4, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
Dynamically Update Who is Available in an Escalation Path Date: August 30, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
Error: Edit of Assigned Teams for Ticket Routing Rule due to Duplicate Resource Date: August 30, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
Escalations vs Scheduling Date: November 3, 2022 By: Dustin Puryear Categories: Scheduling, Ticket Routing Read More
How to create an Escalation Rule in Rocketship Date: April 28, 2022 By: Dustin Puryear Categories: Ticket Routing Read More
How to enable Automatic Evaluation in an Escalation Rule Date: February 16, 2023 By: Dustin Puryear Categories: Ticket Routing Read More