Learn how the Grab-and-Go dispatch operation can streamline ticket triaging and allow immediate work, enhancing efficiency for MSPs.
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Learn how to test Ticket Criteria for Escalation Rules using the prediction capability in Autotask. Discover common reasons for criteria mismatches.
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The Rocketship escalation engine manages ticket dispatching and escalation. Learn about the "cooldown" settings and how to update them in this guide.
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