Fields Not Searchable by CRM Search
The Autotask API does not allow all fields to be searchable. Due to this, those… Read More »Fields Not Searchable by CRM Search
The Autotask API does not allow all fields to be searchable. Due to this, those… Read More »Fields Not Searchable by CRM Search
Rocketship uses incoming and outgoing webhooks to communicate with 3rd party applications. To make things… Read More »_Triggers vs Outbound Webhooks
Rocketship has a special feature known as “TicketGuard” which protects your tickets and tasks from… Read More »Understanding TicketGuard
Rocketship manages Work Schedules on a per-user basis. This means you can create work shifts… Read More »Understanding Work Schedules
Rocketship can be reconfigured easily to support SeaLevel’s proprietary process. To reconfigure Rocketship you need… Read More »Configuring Rocketship for SeaLevel
During the onboarding process, especially if you are using the SeaLevel/Pax8 Academy “pending acceptance” concept… Read More »Mass Accepting Service Calls During Onboarding
The Escalation Engine in Rocketship is versatile in that you can build out very specific… Read More »How to Define Escalation Rules Specific to a Customer Group
Rocketship does support Autotask Tasks. Currently, this support is restricted to the Next Activity Scheduler,… Read More »How do I schedule Autotask Tasks?
This KB provides information on the frequency of background jobs. Learn about Autotask synchronization and other important tasks that impact Rocketship’s interaction with Autotask.
Rocketship supports 3rd party Meeting Schedulers such as Calendly, FindTime, TimeZest, and others. Note, Rocketship… Read More »Supporting 3rd Party Meeting Schedulers
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
