How do I schedule Autotask Tasks?
Rocketship does support Autotask Tasks. Currently, this support is restricted to the Next Activity Scheduler,… Read More »How do I schedule Autotask Tasks?
Rocketship does support Autotask Tasks. Currently, this support is restricted to the Next Activity Scheduler,… Read More »How do I schedule Autotask Tasks?
This KB provides information on the frequency of background jobs. Learn about Autotask synchronization and other important tasks that impact Rocketship’s interaction with Autotask.
Rocketship supports 3rd party Meeting Schedulers such as Calendly, FindTime, TimeZest, and others. Note, Rocketship… Read More »Supporting 3rd Party Meeting Schedulers
You may want to have a minimum amount of free time between Next Activities being… Read More »Specifying Free Time between Activities
When the Rocketship Next Activity Scheduler finds the best location for an activity, it can… Read More »Specifying Scheduling Alignment for Next Activities
You may need to clone tickets in Autotask, whether for your own use or perhaps… Read More »How to Clone a Ticket in Autotask
If you have a helpdesk where you want a tech to stop getting new tickets… Read More »How do I handle technician’s going to lunch?
In Rocketship, the Escalation engine will bypass any Resource that is set inactive. This can… Read More »Mark a Resource as Unavailable for New Tickets
If you enable the rejection of Next Activity scheduling requests if it will result in… Read More »Specify Who Can Override Ticket SLA Violation Scheduling
This feature is currently disabled in Rocketship for all customers as it was causing some… Read More »How to Customize SLA Violation Workflows
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
