Using Ticket Routing to Automate Dispatch & Escalations
With Rocketship for Autotask it is easy to use ticket routing to automate dispatch &… Read More »Using Ticket Routing to Automate Dispatch & Escalations
With Rocketship for Autotask it is easy to use ticket routing to automate dispatch &… Read More »Using Ticket Routing to Automate Dispatch & Escalations
The Rocketship Workflow engine is the boost that propels Autotask ticket automations such as appointment… Read More »Using Rocketship Workflows Inside Tickets
In Rocketship, one of the core modules is Ticket Routing. With Ticket Routing, you define… Read More »Understanding Escalations vs Forwarding in Ticket Routing Rules
You may want to update the Ticket Due Date based on some action you perform… Read More »Updating the Ticket Due Date
The Pending Zone is an optional area where an agent must accept or decline a… Read More »How does the Pending Zone work on the Agent WorkBoard?
Rocketship is designed to “own” Service Calls for support agents. That said, there are times… Read More »Configuring How We Route Imported Autotask Service Calls
The scheduling module in Rocketship supports holidays. Specific to Autotask, the scheduler will honor the… Read More »Automate Scheduling around Company Holidays
There are times you want a resource to stop getting tickets in some situations while… Read More »Stop a Resource from getting some tickets but not others
With Ticket Routing Rules, you define the flow of tickets to teams/resources. Ticket Routing Rules… Read More »Dynamically Update Which Tiers Each Team Member is Working
There are times that a Team may be overloaded with work while other Teams are… Read More »How to handle a Team being overloaded via Ticket Routing
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
