Stop a Resource from getting some tickets but not others
There are times you want a resource to stop getting tickets in some situations while… Read More »Stop a Resource from getting some tickets but not others
There are times you want a resource to stop getting tickets in some situations while… Read More »Stop a Resource from getting some tickets but not others
With Ticket Routing Rules, you define the flow of tickets to teams/resources. Ticket Routing Rules… Read More »Dynamically Update Which Tiers Each Team Member is Working
There are times that a Team may be overloaded with work while other Teams are… Read More »How to handle a Team being overloaded via Ticket Routing
When assigning Teams to a Ticket Routing Rule, you may sometimes see that the resource/team… Read More »Edit of Assigned Teams for Ticket Escalation Rule due to Duplicate Resource
In Rocketship, we utilize a Per User billing model. We’ll answer several questions in this… Read More »How Licensing Works
There are times you want to have very dynamic Escalation Rules where the people assigned… Read More »Dynamically Update Who is Available in an Escalation Path
CRM Search is a powerful feature of Giant Rocketship. Instead of hard-coding a Process Automation… Read More »Creating a CRM Search
Like any software that integrates with Autotask, you’ll need to create an Autotask API user… Read More »Creating an Autotask API User for Rocketship
You can schedule an Autotask Project Task via Rocketship/CMD. The easiest way to do this… Read More »Scheduling an Autotask Project Task via Rocketship
You have created a Rocketship Team. In the Members field, you can’t find a Resource… Read More »Why can’t I add an Autotask Resource to a Rocketship Team?
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
