Automate Scheduling around Company Holidays
The scheduling module in Rocketship supports holidays. Specific to Autotask, the scheduler will honor the Holiday Set for each Autotask Internal Location when scheduling a resource.
This is enabled by default.
To understand how this works, and how you can disable/enable it as needed:
DispatchBoard Holiday View
Rocketship already syncs with the Autotask HolidaySets (assigned inside Autotask per Internal Location) on a daily basis. You can view the current list of holidays via the “Holidays” page in the DispatchBoard.
Next Activities Recipes (the scheduling module)
The actual configuration location of when Rocketship will honor HolidaySets is in Next Activity Recipes. There, you can enable/disable support for Holidays as well as External Appointments (normally these are Office 365 appointments for each resource).
Ticket Routing Rules
You control when, and if, the Ticket Routing module honors holidays when you configure which Next Activities are used by the Ticket Routing Rules. For example, if you create a Rule “HelpDesk” and it is configured to use the Next Activity Recipe “1 Hour Block, Include Holidays” then the Ticket Routing module will ignore holidays.