Understanding Rocketship/CMD
Rocketship/CMD is an action-based application that is used to quickly pass instructions from your team… Read More »Understanding Rocketship/CMD
Knowledge Base
How to create an Escalation Rule in Rocketship
To create an Escalation Rule in Rocketship: Note, by default, new Escalation Rules are created… Read More »How to create an Escalation Rule in Rocketship
Defining the Escalation Path in Ticket Escalation Rules
Every Ticket Routing Rule has an Escalation Path. The Escalation Path defines the order that… Read More »Defining the Escalation Path in Ticket Escalation Rules
Specifying Multiple Autotask Companies in a CRM Search
A question that comes up fairly often is “how do I create a CRM Search”… Read More »Specifying Multiple Autotask Companies in a CRM Search
Forcing an Autotask Full Sync in Rocketship
Per Datto’s best practices for Autotask integrations, we only “refresh” the dropdowns, etc., for queues,… Read More »Forcing an Autotask Full Sync in Rocketship
Autotask Service Call Cleaner
Rocketship has a tool to bulk close service calls. This tool is normally used by… Read More »Autotask Service Call Cleaner
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