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New Rocketship KB Articles – Week of Jul 10th

Following are KB articles created recently.

Understanding the Days to Scan Setting
Jul 4th, 2023
Days to Scan is best understand as “how far into the future will we look?” when looking for free timeslots for a user. This is important because whether a user is free or busy requires that you know t…

Popout Button Fails in Firefox
Jul 4th, 2023
You may find that the “popout” button in the Rocketship Workboard and Rocketship/CMD (i.e., the Ticket Insight widget) fails. You will know it has failed because the popout screen is blank with no err…

Autotask vs Custom Teams
Jul 4th, 2023
In Rocketship, our dispatch & escalation engine uses tiers composed of “Teams”. …

Best Available vs Sticky Escalations
Jul 5th, 2023
The Escalation Engine can assign tickets to users via a Best Available or Sticky Escalation policy….

Troubleshooting API Throttling
Jul 7th, 2023
This KB describes what API Throttling is and how to troubleshoot it….

Using Multiple UDFs in a CRM Search
Jul 9th, 2023
Rocketship supports CRM Searches that use more than one Autotask User Defined Field (UDF)….


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