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New Rocketship KB Articles – Week of Jul 3rd

Following are KB articles created recently.

_Triggers vs Outbound Webhooks
Jun 26th, 2023
Rocketship uses incoming and outgoing webhooks to communicate with 3rd party applications. To make things clear, we change the vocabulary we use to indicate the direction of information….

Fields Not Searchable by CRM Search
Jun 28th, 2023
The Autotask API does not allow all fields to be searchable. Due to this, those fields are not available as a CRM Search parameter when configuring a new or existing CRM Search….

Understanding Adaptive Autotask Work Schedules
Jun 29th, 2023
Work Schedules are how Rocketship knows the availability of a given user. It’s particularly important to how SmartWorkQ organizes and schedules Next Activities for a user. (You can review Work Schedul…

How Rocketship decides tickets assignment
Jun 30th, 2023
In Rocketship, the Escalation Engine handles both dispatching (new tickets) and escalations (existing tickets). It’s important to understand how the Escalation Engine decides who should be assigned a …


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