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Troubleshooting Autotask Connections in Rocketship

This article describes steps to take when the Autotask API connection fails.

You will be alerted to Autotask API connections via Rocketship Admin, the Autotask Ticket Insights, and the WorkBoard when we are experiencing issues with your Autotask API connection.

Here are things to evaluate:

You can see what is happening via the Autotask Connection screen in Rocketship Admin.

If you believe the issue is resolved, you can re-enable the Autotask Connection via that screen.

Troubleshooting Autotask Connections in Rocketship Giant Rocketship | Autotask


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.

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