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Category - SmartDispatch: Dispatch & Escalations
Learn how to troubleshoot when an Escalation Rule doesn't match a ticket in Autotask. Discover the two main reasons behind this issue.
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Discover the power of Escalation Methods in Rocketship, as they play a key role in ticket assignment and routing. Learn how they differ from Escalation Rules and how they enhance the ticket routing process with dynamic strategies and directions.
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When creating or modifying Escalation Rules in Rocketship, the default 15-minute block of time is used. If auto-scheduling is not working, check the configuration of the Escalation Team's Auto Scheduling value in the Admin Portal.
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