Categories

Category - SmartDispatch: Dispatch & Escalations

First Available vs Sticky Escalations

Date: July 5, 2023
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

Grab-and-Go Self Assignment

Date: September 15, 2023
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

Learn how the Grab-and-Go dispatch operation can streamline ticket triaging and allow immediate work, enhancing efficiency for MSPs.

Handling Escalations from Non-Escalation Rule Team Resources using the Bypass Feature

Date: July 13, 2024
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

How Rocketship decides tickets assignment

Date: June 30, 2023
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

How to create an Escalation Rule in Rocketship

Date: April 28, 2022
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

How to Define Escalation Rules Specific to a Customer Group

Date: June 12, 2023
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

How to enable Automatic Evaluation in an Escalation Rule

Date: February 16, 2023
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

How to handle a Team being overloaded via Ticket Routing

Date: August 30, 2022
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

How to Handle Triggered Escalations in a Complex Queue

Date: August 15, 2024
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

How to Test Ticket Criteria for Escalation Rules in Autotask

Date: November 6, 2023
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

Learn how to test Ticket Criteria for Escalation Rules using the prediction capability in Autotask. Discover common reasons for criteria mismatches.