Dustin Puryear

Autotask

Creating Holiday Auto Replies in Autotask

Learn how to set up Autotask holiday auto-replies using Holiday Sets, Internal Locations, and...

Dustin's Blog

Notify Ticket Contact of a Ticket Merge in Autoask

If you merge two tickets, you’ll want to notify the original Ticket Contact so they know what...

Autotask

How to Notify the Client if there is no Ticket Contact on an Autotask Ticket

Sometimes you’ll need to create a Ticket in Autotask but not have a Ticket Contact assigned. But,...

Autotask

Notify Ticket Contact of Internally Created Ticket in Autotask

Sometimes you want to create a ticket for a client in Autotask opposed to the client creating one...

Press Release

Giant Rocketship releases rocketRTM, an MSP-centric recurring task solution for helpdesks, NOCs, and SOCs.

Baton Rouge, LA – As MSPs continue to struggle with increased helpdesk volume — while also trying...