Automated dispatch & scheduling for MSP help desks

The schedule that rebuilds itself.

Every ticket assigned and scheduled the moment it lands. Every hour logged before your techs leave.

CALENDAR HOMEPAGE

Rocketship reads every ticket, gives it to the right tech, and keeps everyone’s day in order. Automatically, inside your PSA.

Works with Autotask ConnectWise HaloPSA Zoho Desk No rip-and-replace.
MONDAY · 9:06 AM

Sound familiar?

#48213 · Outlook won’t sync
Came in9:02 Opened11:15

A ticket came in at 9:02. Nobody opened it until 11:15.

Not urgent enough to page anyone. You found out when the client emailed again.

Sarah112%
Marcus48%
Dev41%

One tech is buried. Two have room.

Sarah gets the hard ones because she always has. You find out when she gives notice.

Worked
Logged½ missing

And Sarah never logs her time.

The busiest tech has the least room to stop and log. You find out when payroll doesn’t match invoices.

It’s not a volume problem. When nobody can see the whole day, work lands on whoever’s closest. And the fuller their day, the less of it you bill.

Who it’s for

Which one are you?

MSP OWNER Bill every hour your team works. Same team, same payroll. Nothing unaccounted for.
SERVICE MANAGER Hit SLAs without babysitting the board. See every tech’s day and time, live, on one screen.
DISPATCHER Stop sorting. Handle what needs a human. Routine tickets route themselves. You get the tricky few.
TECHNICIAN Open your laptop. Your day’s already set. In order, sized to your hours. Start at the top.

How it works

And it keeps running after your PSA assigns the ticket, rebuilding schedules as priorities change and catching unlogged time before your techs leave.

TRIAGEReads and classifies tickets.
ASSIGNMatches the right tech.
SCHEDULEBuilds and rebuilds the day.
CAPTURECatches unlogged time.

We own both ends of the day.
You get the middle back.

6:04 AM

The day is set.

41 overnight tickets read, assigned and scheduled by what’s due first. Nobody sorted anything. Nobody was even awake.

8:00 AM to 5:30 PM

Your team, your clients.

Nothing to sort, nobody to dispatch, no schedule to rebuild by hand. These are the hours you bill.

5:40 PM

Nothing’s missing.

Each tech sees which of today’s tickets are missing time and logs it on the spot, not on Friday.

2-MINUTE DEMO Watch a day rebuild itself. Real tickets. Real PSA. No slides. Play video

From MSPs running it today

“Rocketship transformed our team’s efficiency. No more ticket management hassles…”
Colm
“Our team’s life is simplified, ticket decision making stress is hugely reduced, stats improve…”
Nathan
“Giant Rocketship has been a game changer for our MSP…”
Rob McDaniel
The cost of doing nothing

Every month of this has a price. You just never get the invoice.

So here’s the one nobody sends you.

Invoice DUE: EVERY MONTH
Sorting tickets by handA person dispatching, per 10 techs
$50,000/yr
Replacing a burned-out techPlus months of ramp, and the clients who knew her
$15-20K
Repeat SLA missesEvery miss is a client conversation
1 renewal
Paid in Your margin

See your week with nobody sorting anything.

20 minutes. Your PSA. Your real tickets.

Book a Demo