Comparison
Rocketship vs. Cooper Bots
Cooper Bots and Rocketship barely compete on the same job. Cooper Bots is a condition-based automation engine built into the Kaseya stack: if a ticket matches a keyword, it runs a predefined script or action in another Kaseya module (VSA10, Autotask, Datto RMM, Network Glue, Datto Networking). Rocketship is a dispatcher: it uses AI to understand every ticket, decide who should work it, when, and what’s next.
Rocketship
Rocketship decides what should happen, who should do it, and when.
Cooper Bots
Cooper Bots runs a predefined action when a ticket matches a condition you set.
Side by side
| Capability | Rocketship | Cooper Bots | What it means |
|---|---|---|---|
| Primary focus | Service desk operations & work orchestration for human technicians | Cross-module business process automation: trigger an action in one Kaseya module from an event in another | Rocketship runs the service desk. Cooper Bots automates specific repeatable tasks between Kaseya modules. |
| AI ticket triage & categorization | Yes, core | No | Cooper Bots conditions match on ticket fields (contains / equal to / not equal to) that an admin defines. It doesn’t use AI to read and classify tickets the way Rocketship does. |
| Automated ticket assignment (dispatch) | Yes, core | Not core | No skill- or workload-aware technician assignment is documented for Cooper Bots. It isn’t deciding who works a ticket. |
| Technician scheduling / appointment booking | Yes, core | No | Not a documented Cooper Bots feature. |
| SLA-driven work queue (“what should I work next?”) | Yes, core | No | Cooper Bots has no per-technician prioritized queue. It only fires the specific action tied to a trigger. |
| Escalation management | Yes, core | No | No escalation-path feature is documented for Cooper Bots. |
| Automated technical actions (run scripts, rotate passwords, run diagnostics) | Not core | Yes, core | This is Cooper Bots’ actual job: on trigger + condition, it runs a script, rotates a password, or runs an RMM component. Rocketship’s Tier 1 recommends the action; a technician executes it. |
| Automated documentation / ticket notes | Not core | Limited | Cooper Bots prints a completion confirmation into the PSA ticket when a workflow finishes. That’s a note, not a generated KB article. |
| Human stays in the loop for the automated step | Yes, by design | Configurable | Some library bots auto-run (e.g. connectivity diagnostics); others are built to “offer” the action first (e.g. password rotation, disk cleanup). It depends how the workflow is configured. |
| Cross-module workflow automation engine | Not core | Yes, core | Trigger in one module, action in another, is exactly what Cooper Bots is built for. Rocketship’s orchestration is centered on tickets, dispatch, and technicians, not general-purpose module-to-module scripting. |
| Human workforce orchestration (who does what, when) | Yes, core product | Not core | Rocketship orchestrates people. Cooper Bots orchestrates system actions. |
| Platform / module requirements | Autotask, ConnectWise Manage, HaloPSA, Zoho | Kaseya stack only: VSA10, Autotask, Datto RMM, Network Glue, Datto Networking (Access Points, Switches, Managed Power), each connected to KaseyaOne | Cooper Bots only reaches modules inside Kaseya’s own ecosystem. It doesn’t touch ConnectWise Manage, HaloPSA, or Zoho the way Rocketship does. |
| Best fit | MSP wants to run its service desk better with the team it already has, on the PSA it already uses | MSP is consolidated on the Kaseya stack and wants specific repetitive technical tasks to fire automatically between modules |
Key trigger distinction
Cooper Bots conditions are rule-based field matching (contains, is equal to, is not equal to), not AI ticket understanding. Rocketship uses AI to interpret, categorize, and prioritize every ticket.
Which one fits your MSP?
Rocketship is the fit when
- Your dispatcher is overwhelmed
- Tickets get missed
- Techs cherry-pick tickets
- Workloads are uneven
- Nobody knows what to work on next
- Scheduling is a mess
- Escalations are inconsistent
- SLA performance needs improvement
Cooper Bots is the fit when
- You’re fully on the Kaseya stack (VSA10, Autotask, Datto RMM, Network Glue, Datto Networking)
- You want to auto-run a script or component when a ticket matches a keyword
- You want password resets, disk cleanup, or connectivity diagnostics to fire automatically
- You want no-code automation between your Kaseya modules
Rocketship decides what should happen, who should do it, and when.
Book a DemoA note on “Cooper” branding: Kaseya sells two different “Cooper” features. Cooper Bots is the trigger → condition → action automation engine compared on this page. Cooper Copilot is a separate AI assistant for Autotask, BMS, and IT Glue with Smart Ticket Summary, Smart Writing Assistant, and Smart Ticket Resolution, and it’s Cooper Copilot’s “Smart Ticket Triage” feature (not Cooper Bots) that does AI-based ticket categorization and routing based on historical data.
Source: Kaseya, “Cooper Bots,” KaseyaOne Help.