Category - SmartDispatch: Dispatch & Escalations

Understanding Escalations vs Forwarding in Ticket Routing Rules

Date: September 6, 2022
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

Understanding the Days to Scan Setting

Date: July 4, 2023
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations, SmartWorkQ: Team Workload Scheduling

Using Away Schedules to Manage Availability

Date: November 19, 2024
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations, SmartWorkQ: Team Workload Scheduling

Using Ticket Routing to Automate Dispatch & Escalations

Date: September 20, 2022
By: Elizabeth Canterbury
Categories: SmartDispatch: Dispatch & Escalations

Why aren’t escalations auto-creating Next Activities?

Date: November 6, 2023
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

When creating or modifying Escalation Rules in Rocketship, the default 15-minute block of time is used. If auto-scheduling is not working, check the configuration of the Escalation Team's Auto Scheduling value in the Admin Portal.

Why does the same Autotask Resource keep getting escalated tickets?

Date: December 21, 2022
By: Dustin Puryear
Categories: SmartDispatch: Dispatch & Escalations

Category - SmartDispatch: Dispatch & Escalations

Understanding Escalations vs Forwarding in Ticket Routing Rules

Understanding the Days to Scan Setting

Using Away Schedules to Manage Availability

Using Ticket Routing to Automate Dispatch & Escalations

Why aren’t escalations auto-creating Next Activities?

Why does the same Autotask Resource keep getting escalated tickets?

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