Restrict Rocketship/CMD Buttons
When interacting at the ticket-level, your team can issue instructions to Rocketship via the Rocketship/CMD… Read More »Restrict Rocketship/CMD Buttons
When interacting at the ticket-level, your team can issue instructions to Rocketship via the Rocketship/CMD… Read More »Restrict Rocketship/CMD Buttons
This article describes steps to take when the Autotask API connection fails. You will be… Read More »Troubleshooting Autotask Connections in Rocketship
If you’ve configured the Rocketship widget in an Autotask Dashboard, you can view the Rocketship… Read More »How to view another Resource’s Rocketship WorkBoard in Autotask
This article describes how to fully integrate Rocketship into the workflow of your team inside… Read More »_ Setup Rocketship in Autotask _
This article describes how to create a full-screen dashboard in Autotask for the Rocketship WorkBoard.… Read More »Setup Rocketship in Autotask Dashboard
This article describes how to enable Rocketship in the Autotask Integration Center. It is part… Read More »Enabling Rocketship in the Autotask Integration Center
This article describes how to configure a new Ticket Insight for Rocketship’s /CMD board. When… Read More »Setup Rocketship in Autotask Ticket Insight
The Fixed Appointments engine needs a minimum set of information to work properly. If this… Read More »Configuring Appointment Booking in Rocketship via Fixed Appointments
When you first setup your account in Rocketship, most of the needed default settings and… Read More »Setup your first Escalation Rule in Rocketship
An Escalation Rule is a path a ticket will take when a Dispatch or Escalate… Read More »Understanding Escalation Rules in Rocketship
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
