Configuring Appointment Booking in Rocketship via Fixed Appointments
The Fixed Appointments engine needs a minimum set of information to work properly. If this… Read More »Configuring Appointment Booking in Rocketship via Fixed Appointments
The Fixed Appointments engine needs a minimum set of information to work properly. If this… Read More »Configuring Appointment Booking in Rocketship via Fixed Appointments
When you first setup your account in Rocketship, most of the needed default settings and… Read More »Setup your first Escalation Rule in Rocketship
An Escalation Rule is a path a ticket will take when a Dispatch or Escalate… Read More »Understanding Escalation Rules in Rocketship
Rocketship/CMD is an action-based application that is used to quickly pass instructions from your team… Read More »Understanding Rocketship/CMD
To create an Escalation Rule in Rocketship: Note, by default, new Escalation Rules are created… Read More »How to create an Escalation Rule in Rocketship
Every Ticket Routing Rule has an Escalation Path. The Escalation Path defines the order that… Read More »Defining the Escalation Path in Ticket Escalation Rules
A question that comes up fairly often is “how do I create a CRM Search”… Read More »Specifying Multiple Autotask Companies in a CRM Search
Per Datto’s best practices for Autotask integrations, we only “refresh” the dropdowns, etc., for queues,… Read More »Forcing an Autotask Full Sync in Rocketship
Rocketship has a tool to bulk close service calls. This tool is normally used by… Read More »Autotask Service Call Cleaner
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
