In Autotask, you can segment Products into Categories and Types. It can be confusing at first...
There are times you want a WFR to trigger only after a ticket sits “idle” for a certain amount of...
Learn how to set up Autotask holiday auto-replies using Holiday Sets, Internal Locations, and...
If you merge two tickets, you’ll want to notify the original Ticket Contact so they know what...
Sometimes you’ll need to create a Ticket in Autotask but not have a Ticket Contact assigned. But,...
Sometimes you want to create a ticket for a client in Autotask opposed to the client creating one...