Knowledge Base Help Center
Categories
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Onboarding: Initial Setup14
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Onboarding: End User Training10
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SmartDispatch: Dispatch & Escalations35
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SmartWorkQ: Team Workload Scheduling18
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SmartMeetings: Meeting Booking8
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TicketRecur: Recurring Tickets2
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SmartWorkflows: Workflow & Form Engine14
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SLA Sentinel: SLA Outcome Prediction4
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Dashboards: Agent WorkBoard14
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Dashboards: DispatchBoard5
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TicketGuard: Abandoned Ticket Protection2
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CRM Search Engine4
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FAQs25
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Webhooks and Triggers7
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Pax8 Academy Users4
In Rocketship, you can update the Ticket Resolution via a Published Workflow note.
To configure this, follow these steps:
- Edit your Workflow
- Go to the Publish tab
- Ensure it is Published is set to Yes
- Enable “Note -> Ticket Resolution”
- Save
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