Rocketship Background Jobs Schedule

This KB documents the frequency of jobs that we run in the background.

Autotask Synchronization

This section highlights how often we synchronization with any changes made directly in Autotask (i.e., not in Rocketship). You can force a synchronization via the Force Sync tool, including a “Sync Real-time” option for some entities, via the Admin Portal->Account->Autotask page.

Entity	Frequency
Autotask Standard Fields	Nightly
Service Call – Start/Stop/Completed	Every 30 minutes
Service Call – Created/Deleted	Every 30 minutes
Service Call – Associated Tickets/Resources	Every hour
Companies	Every 30 minutes
Company Locations	Nightly
Contacts	Every 30 minutes
Holidays	Nightly
Internal Locations	Nightly
External Appointments	Every 30 minutes
Resources	Nightly
Roles	Nightly
Field Picklists	Nightly
UDF Field Picklists	Nightly

Tasks

There are some jobs that we run as scheduled tasks that are not synchronization jobs but do impact how Rocketship interacts with Autotask.

Task	Frequency
Autotask API Cap Monitoring	Every 15 minutes
Scheduling Status Protect	Every 30 minutes
Service Call Closer Tool	Every 30 minutes
Calendar Reflow	Every 30 minutes
Resource Daily Email	Daily