Essential IT MSP Vocabulary: A Comprehensive Guide
Here’s a guide to essential terms used in the IT MSP industry:
Rocketship Blog
Understanding the Vocabulary: ConnectWise Manage vs. Autotask PSA
Understanding the Vocabulary: ConnectWise Manage vs. Autotask PSA Transitioning from ConnectWise Manage to Autotask PSA… Read More »Understanding the Vocabulary: ConnectWise Manage vs. Autotask PSA
ON PAR: An MSP Industry Leaders’ Podcast EPISODE 5 with Dustin Puryear from Giant Rocketship
Earlier this week, I had the pleasure of joining Greg Sharp of ZenContract for an… Read More »ON PAR: An MSP Industry Leaders’ Podcast EPISODE 5 with Dustin Puryear from Giant Rocketship
Customer Portals Integrating with Autotask PSA
In today’s IT landscape, customer portals are essential for managed service providers (MSPs) to deliver… Read More »Customer Portals Integrating with Autotask PSA
Video: Using Autotask Notes as an Autotask Power User – Jun 20, 2024
Join Dustin Puryear from Giant Rocketship as he explores six innovative methods for sending customer notes in Autotask. Discover techniques like the Note Reply, Quick Note Reply, Pullup Menu, Speed Code Reply, Training Reply, and Workflow UDF Reply. Dustin demonstrates each method, including lesser-known features that can streamline your workflow and enhance communication. Perfect for IT service managers and technicians, this video is packed with practical tips to improve your Autotask experience. Don’t miss out on these expert insights to make your customer interactions more efficient and effective. 🚀📋 #Autotask #CustomerNotes #GiantRocketship #SaaS #ITManagement #ServiceManagement #TechTips #OfficeHours
Video: Building Custom Filters in Autotask Dashboards – May 23, 2024
Join Dustin Puryear, founder of Giant Rocketship, as he dives into Autotask, focusing on building and refining custom dashboards. Learn how to ensure work gets to the right people at the right time with optimized filters and widgets. Dustin demonstrates creating a dashboard and using filters to view specific data for different technicians. This video is perfect for service managers and technicians looking to streamline their workflow and improve their Autotask experience with expert tips from Giant Rocketship. 🚀🔧 #Autotask #CustomDashboards #GiantRocketship #SaaS #ITManagement #ServiceManagement #TechTips #OfficeHours
PitchIT 2024 Vendor Spotlight: Strety & Giant Rocketship
We were thrilled to be featured in the PitchIT 2024 Vendor Spotlight, hosted by Ray… Read More »PitchIT 2024 Vendor Spotlight: Strety & Giant Rocketship
PitchIT Live: Meet Innovators from Giant Rocketship & ThreatCaptain
Did you miss the latest episode of PitchIT Live? Don’t worry—you can still catch the… Read More »PitchIT Live: Meet Innovators from Giant Rocketship & ThreatCaptain
Video: Innovation Unveiled: Our Idea Village Demo Day Presentation
Step into the realm of cutting-edge #Autotask #IT #msp #technology and groundbreaking ideas with our Idea Village Demo Day Presentation in #nola! 🚀
Join us as we showcase the culmination of months of hard work, creativity, and ingenuity. In this Demo Day presentation, our Founder, Dustin Puryear, discusses how Giant Rocketship solves the #SLA problem for #MSPs, ensuring work gets to the right people, people do the right work, and they do it at the right time.
Video: Managing Spam Tickets in Autotask – March 28, 2024
Learn how to effectively manage spam tickets in Autotask to enhance efficiency in your processes!
This is the latest episode of: Unleash the Power of Autotask with Dustin Puryear’s Expert Office Hours for Autotask.
Learn more at: https://giantrocketship.com/
#autotask
#giantrocketship
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