Rocketship MSP Blog

Help Desk

MSP Best Practices: When Clients Call Your Techs Instead of the Helpdesk

Learn effective strategies to redirect clients from calling your techs directly to using the...

Dustin's Blog

Lessons from MSP Hell: No Accountant? No fun!

Discover why accountants, tax consultants, and lawyers are essential for MSPs to avoid financial...

Dustin's Blog

Lessons from MSP Hell: Landing C-Tier Customers

Learn how to categorize your MSP clients for better efficiency and profitability by focusing on...

Help Desk

Lessons from MSP Hell: Friends and Business

Discover why mixing friendship and business in MSPs often leads to burnout and betrayal. Learn the...

Help Desk

Unlocking Help Desk Insights: Lessons from Password Reset Ticketing

Unlock help desk efficiency by categorizing tickets correctly and automating password resets to...

Sales

Big Client Projects on the Side: How to Structure, Price, and Deliver Successfully as an MSP

Learn to structure, price, and deliver successful one-off projects as an MSP without sacrificing...

Sales

Why Every MSP Should Include a No‑One‑Buys‑It Premium Tier in Their Contract

Discover why including a premium tier in your MSP contract can anchor pricing, set boundaries, and...

Dustin's Blog

Lessons from MSP Hell: Contracts Don't Mean Victory

Learn why contracts aren't the ultimate shield for small MSPs and discover practical strategies to...

Help Desk

MSP Documentation Roles: What Tier 1, 2, and 3 Techs Should Be Writing

Learn how to streamline MSP documentation by assigning specific roles to Tier 1, 2, and 3 techs,...