What is CRM in Autotask?
The approach in the Autotask CRM (Customer Relationship Management) model is unique from other contact… Read More »What is CRM in Autotask?
Rocketship Blog
Video: Understanding Ticket Routing vs Work Scheduling in Rocketship
When using Rocketship, it’s important to be clear that Rocketship can take two actions on a ticket: ticket routing and/or work scheduling. It may take one, the other, both, or neither. Let’s work through the scenarios.
Creating a Billable Hours Dashboard in Autotask
As a Service Desk manager, you often want to better understand the utilization of your… Read More »Creating a Billable Hours Dashboard in Autotask
Video: Creating a Dashboard Widget in Autotask to Track Work Time
In this video, we’ll walk you quickly through the process of creating an Autotask dashboard widget to highlight work hours across your entire team.
10 Steps to Cybersecurity Readiness for MSPs
In honor of Cybersecurity Awareness Month, cybersecurity authorities are aware of recent reports that observe… Read More »10 Steps to Cybersecurity Readiness for MSPs
Managing Security in Autotask
This best practices guide provides access control recommendations that will help keep your Autotask PSA… Read More »Managing Security in Autotask
3 Free Password-Sharing Sites
Looking for a way to integrate a solution so your engineers can share usernames and… Read More »3 Free Password-Sharing Sites
Troubleshooting Chrome browser pop-up windows in Autotask
There may be times when working in Rocketship where activities require the display of associated… Read More »Troubleshooting Chrome browser pop-up windows in Autotask
The (upcoming) Autotask 2022 Q4 UI Update
In this video, I’ll walk you through the upcoming changes to the UI in 2022… Read More »The (upcoming) Autotask 2022 Q4 UI Update
Video: A Walkthrough of the Autotask 2022 UI Changes
In this video, Dustin Puryear, founder of Giant Rocketship, walks you through the (upcoming) changes to the Autotask UI in 2022 Q4. Check out the new UI and its impact on general dashboards, tickets, accounts, and opportunities.
