Should Your MSP Answer the Phone?
In an IT helpdesk, you have a few options when it comes to handling inbound… Read More »Should Your MSP Answer the Phone?
In an IT helpdesk, you have a few options when it comes to handling inbound… Read More »Should Your MSP Answer the Phone?
A common need by service managers and dispatchers in an IT company is to know… Read More »Tracking What Tickets Are Being Worked
There is an admin tool in Rocketship to help you view your current list of… Read More »How to view your Autotask Entities and Picklists in Rocketship
There are times you want to charge different rates for different types of customers. For… Read More »Using Per Contact Billing Rules to Adjust Rates based on User
Autotask has two “types” of dashboards. The first are sharable and designed to be used… Read More »Customizing Account Dashboards
In Autotask, you can segment Products into Categories and Types. It can be confusing at… Read More »Understanding Autotask Product Categories and Billing Types
There are times you want a WFR to trigger only after a ticket sits “idle”… Read More »How to Create a Time Delayed Action using Autotask Workflow Rules
During holidays, it’s nice for clients to know you aren’t available, or, if you are,… Read More »Creating Holiday Auto Replies in Autotask
If you merge two tickets, you’ll want to notify the original Ticket Contact so they… Read More »Notify Ticket Contact of a Ticket Merge in Autoask
Sometimes you’ll need to create a Ticket in Autotask but not have a Ticket Contact… Read More »How to Notify the Client if there is no Ticket Contact on an Autotask Ticket
UPCOMING DECEMBER WEBINAR ON AUTOTASK KANBAN
In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.
