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Dustin’s Blog

How to email via Autotask using 3rd party add-ons

Discover how Rocketship found a creative solution for a client’s unique request to automatically email ticket contacts when a specific Rocketship Workflow is triggered. Find out how we implemented this solution using Autotask’s User Defined Field feature.

How to Handle Spam and Cancelled Tickets in Autotask

Discover how to effectively track and report on Autotask tickets that are spam or canceled. Learn how to use speedcodes and custom fields for better organization and accurate records. Improve your ticket management process and streamline your workflow.

Exploring the Risks of Generative AI in IT Helpdesks: A Balanced Approach

Discover the power and promise of AI in IT and MSP support. Learn how to strike a balanced approach that prioritizes data security and customer satisfaction, while embracing the benefits of generative AI. Find out how to maintain regulatory compliance and confidentiality while harnessing the efficiency and predictive capabilities of AI. Explore the possibilities and responsibilities of AI adoption in the IT and MSP industry. #AI #ITsupport #MSPsupport


In this webinar, Dustin Puryear, Autotask expert and MSP industry veteran, will show you how to set up Kanban boards in Autotask, integrate them with your workflow rules, and how to get the most out of them.